A study of service quality of stockbrokers in Mauritius: A multi- expectations framework
The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction.
More books by Rooma R. Ramsaran-Fowdar, Sooraj Fowdar
Siti Noorahayusolah Kosnandi. The Impact of Macroeconomic Forces on Stock Returns in Malaysia: Relationship between Macroeconomic forces and Stock Returns
The stock price movement is an important indicator of the economy and reflect the investorsa?? expectations about the companiesa?? future performance. As a result it may reflects the level of economic activity in a country. The stock price performance had impact from the economy downturn in ...
Derek Hoffman, Damien Hoffman. The Wall St. Cheat Sheet: The Proven Investing System for Winning with Stocks in Every Market
Stock secrets of the pros! In The Wall St. Cheat Sheet, Derek and Damien Hoffman offer a ten-step framework that teaches investors and traders of all levels how to make the right stock choices. It provides the risk-management techniques that Wall Street pros use to profit in rising and falling ...
Henry Inegbedion. Efficient Market Hypothesis and the Nigerian Capital Market: Examination of the Nigerian Stock Market for Market Efficiency
In the wake of the deregulation of the financial sector in Nigeria, following the enthronement of democratic governance, several policies were put in place to stimulate capital market activities. The series of policies, especially the twenty-five Billion Naira capitalization of Banks, led to ...
This paper investigates the existence of the accrual anomaly on the Dutch stock market. It documents that there is statistical evidence to accept that the cash flow component of current earnings is significantly more persistent than the accrual component of current earnings with respect to ...